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zalo

Guidance for integrating Zalo (Zalo OA/ZNS): flows, API usage, webhooks

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Zalo Bot Skill (Advanced)

Purpose

Provide a production-oriented guide for Zalo Bot API workflows (token-based), with a separate, clearly marked branch for unofficial personal automation tools.

Best fit

  • You use the Zalo Bot Platform / bot token path.
  • You need clear webhook or long-polling handling.
  • You want professional conversation UX guidance.

Not a fit

  • You require guaranteed, officially supported personal-account automation.
  • You need rich media streaming or advanced file pipelines.

Quick orientation

  • Read references/zalo-bot-overview.md for platform scope and constraints.
  • Read references/zalo-bot-token-and-setup.md for token setup and connection flow.
  • Read references/zalo-bot-messaging-capabilities.md for capability checklist.
  • Read references/zalo-bot-ux-playbook.md for UX and conversation patterns.
  • Read references/zalo-bot-webhook-routing.md for webhook/polling handling.
  • Read references/zalo-personal-zca-js.md for the unofficial personal-account branch.
  • Read references/zalo-n8n-automation.md for automation notes and cautions.

Required inputs

  • Bot token and bot configuration.
  • Target workflow (notify, support, broadcast).
  • Delivery model (webhook or polling).

Expected output

  • A clear bot workflow plan, method checklist, and operational guardrails.

Operational notes

  • Validate inbound events and handle retries safely.
  • Keep replies concise; rate-limit outgoing messages.
  • Prefer explicit allowlists for any automation flow.

Security notes

  • Never log tokens or credentials.
  • Treat all state files and cookies as secrets.